Refund policy

Return and Refund Policy

Last updated: 5/22/2026

Thank you for shopping with ChugTimer at chugtimer.shop. This Return and Refund Policy explains how returns, refunds, replacements, cancellations, and damaged-order claims are handled.

By placing an order with us, you agree to this policy.

1. General Return Policy

All sales are considered final once an order has been processed or shipped, except where a return, refund, replacement, or cancellation is required by applicable law or approved by us under this policy.

We may accept returns only when the item is:

  • unused;
  • in its original condition;
  • in its original packaging;
  • not damaged, altered, washed, modified, or misused;
  • returned with proof of purchase; and
  • approved by us before being sent back.

Customers must contact us before returning any item. Items sent back without prior approval may be refused and may not be refunded.

2. Return Window

Return requests must be submitted within 7 days of delivery.

After 7 days from the delivery date, we may refuse the return request unless applicable law requires otherwise.

3. Non-Returnable Items

We do not accept returns for:

  • items damaged by misuse, improper handling, accidents, wear and tear, or unauthorized modification;
  • items with missing parts, packaging, manuals, accessories, or components;
  • items returned without approval;
  • orders returned to the wrong address;
  • items marked as final sale, clearance, promotional, or discounted;
  • orders delayed due to shipping carriers, customs, incorrect addresses, failed delivery attempts, or events outside our control;
  • buyer’s remorse after the product has been shipped, unless we approve the return.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

To review your claim, we may require:

  • your order number;
  • clear photos or videos of the item;
  • photos of the packaging;
  • a description of the issue;
  • any other information reasonably needed to verify the claim.

If we determine that the item was damaged, defective, or incorrect due to our error or a fulfillment issue, we may offer, at our discretion:

  • a replacement;
  • a store credit;
  • a partial refund;
  • a full refund.

We reserve the right to deny claims that are incomplete, submitted late, fraudulent, exaggerated, caused by misuse, or unsupported by evidence.

5. Refunds

Approved refunds will be issued to the original payment method when possible.

Refund processing times depend on your bank, card provider, payment processor, or Shopify Payments. We are not responsible for delays caused by banks, card issuers, or payment processors.

Shipping fees, handling fees, insurance fees, customs fees, duties, taxes, and other third-party charges are non-refundable unless required by law or unless the refund is due to our verified error.

6. Return Shipping Costs

Unless the return is due to our verified error, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method. We are not responsible for returned items that are lost, stolen, delayed, damaged in transit, or sent to the wrong address.

7. Cancellations and Order Changes

Orders may only be cancelled or changed if the request is made before the order has been processed, packed, fulfilled, or shipped.

Because orders may be processed quickly, we cannot guarantee that cancellation or change requests will be accepted.

Once an order has been processed or shipped, it cannot be cancelled.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of:

  • incorrect names;
  • wrong addresses;
  • missing apartment, unit, or buzzer numbers;
  • incorrect postal codes;
  • refused delivery;
  • failed delivery attempts;
  • unclaimed packages.

If an order is returned to sender because of customer-provided information or failed delivery, the customer may be responsible for reshipping fees.

9. Chargebacks and Fraudulent Claims

If you believe there is an issue with your order, please contact us first so we can try to resolve it.

We reserve the right to dispute chargebacks, provide order records to payment processors, and refuse future service to customers who submit fraudulent claims, abusive disputes, false statements, or repeated chargebacks.

10. Legal Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.